Customer Service


     
General Information

Our checkout page is in a secured area (nobody can access your personal information - only Head Line Record's employees are authorized to check confidential information).

1. Head Line Records website is secure - any information that you input about yourself is all encrypted and is only accessible by Head Line Records. All information is stored in a secure location.

2. Make sure all information inputed when you "Checkout" is correct - we do not take any responsibility when input mistakes are made. If you do make a mistake email us as soon as possible with all of your correct information (Full name, address, email and phone).

3. We use AVS (Address Verification Secured) for all credit card transactions. That means, if the address that you entered on the site does not match the billing address of the credit card, we cannot send the order.

4. OPTIONAL: Everything in the store is in very limited supply. In the checkout you have the ability to add a comment. Feel free to list any secondary / alternative choices in case we are out of stock on any item that is in your order.

5. We only charge for products that we ship. This means that is something is out of stock we do not charge your credit card.

6. IMPORTANT: If you choose the "cash" or "money order" payment option, please wait our email confirmation with the real total - Usually it takes 2 or 3 days for us to process and send it back to you. Please do not send any payments before you receive the final amount.

7. When you receive your final estimate in your email, please send payment withing 24 hours. Products will only be reserved for 48 hours after the order is placed (no exception).

8. IMPORTANT: International transactions (outside USA), we can ask you at any time for documentation about your identity (ID or passport). Unfortunately, "Punk" thieves are using credit cards too!!!

8. We don't reserve stuff - everything is on a first come, first serve basis.

9. We no longer take orders over the phone, but you can use any of the methods below to place an order:

BY MAIL: HEAD LINE RECORDS
7706 Melrose Ave
Los Angeles, CA 90046 - USA
BY EMAIL: HEADLINERECORDS@YAHOO.COM
If you need a printable order form - CLICK HERE

10. We no longer carry a paper catalog.

11. All prices are subject to change without notice.

Returns & Replacements

If there is any problem with the products you receive (defect), please call us to let us know, and we will replace promptly. When returning, please use a delivery service with a tracking number, as we cannot be responsible for items lost in the mail. BEFORE returning the item, you must get an approval from Headline Records. Only defect or you got the wrong item can be return - ALL SALES ARE FINAL.

Payment, Pricing & Promotions

Credit Cards

>> We accept PayPal - our account is: headlinerecords@yahoo.com

>> WARNING: If you pay through PayPal, we only accept payments from people who have confirmed their account.

>> All payments must be in US dollars.

>> We accept credit cards (Visa and MasterCard only) all transactions are verified using AVS (Address Verification System). This means that your billing address and credit card address must be the same. TIP: Use the address where your credit card statement is sent.

>> VERY IMPORTANT: We report all credit card fraud to the authorities (stolen card, etc). This means we will give all information to the Credit Card Fraud Agency (Name, address, phone, email ...) to do an investigation on any fraudulent transaction (no matter what the amount).

>> International Transactions (Outside USA): ALL ORDER UP TO $25 ARE SEND WITH an USPS "Register Mail" to secure the arrival of the package ($12.00 on the top of the postage). We highly recommend to take this option.

We don't accept credit cards from outside the United States. You must pay by International Money Order or Paypal ONLY.

Other Payment Methods
>> Personal Checks: 2 weeks to clear, if your check bounces you will be charged an additional fee of $30.00.
>> Money Order or International Money Order: Payable to Head Line Records
>> Cash: Make sure it's hidden, please no change
Viewing Orders
Log into your account to change your name, email, or password by clicking on the "My Account" link in the Head Line Records shop: http://www.headlinerecords.com

Updating Account Information

Log into your account to change your name, email, or password by clicking on the "My Account" link in the Head Line Records shop: http://www.headlinerecords.com

Privacy & Security

This privacy policy tells you how Headline Record's uses personal information collected at this web site. Please read this privacy policy before submitting any personal information at this site. By using this site, you are accepting the practices described in this privacy policy. You are encouraged to review the privacy policy whenever you visit to make sure that you understand how any personal information you provide will be used.

The privacy practices set forth in this Privacy Policy pertain only to the on-line collection of information.
What We Collect and How We Use It
Personally Identifiable Information

We collect the following personally identifiable information: name, postal address, email addresses, and phone number. This information is only collected when voluntarily submitted by visitors to help fulfill a specific offer or request. For example: to receive email updates or newsletters about the site, our products and promotions; if offered and requested; to enter a specific sweepstakes or other on-line promotion; or to make a online purchase; when a visitor registers as a member of a web site; to help personalize the web site for you; or to respond to a question or issue in a contact or email section. Note if you choose not to provide this information, you will not be able to make an online purchase and certain personalized features of the web site may not be available to you. The information you provide is used to fulfill your specific request, unless you give us permission to use it in another manner.

We collect credit card information before users are allowed to purchase anything on the site. We may also log the IP address of the machine you used to register. This personally identifiable information about you may be used to improve our marketing and promotional efforts, to analyze site usage, improve our content and customize your experience.

If you elect to receive information from us, you may receive information by regular mail or email, depending on the information you provided at registration. We do not share personally identifiable information collected at this site with third parties, except for the limited instances noted below. The exceptions are:

 

>> We may share your information with our agents who assist us in administering the site and various programs and promotions. They can only use the information to administer our site and programs. These agents are required to keep your information private and secure.

>> We may also disclose personally identifiable information if we are required to comply with laws, or if in our good faith judgment, such action is reasonably necessary to comply with legal process, to respond to any claims, or to protect the rights of Headline Records, its customers and the public.
Cookie/Tracking Technology
This site uses cookie and tracking technology. Cookie and tracking technology is useful for gathering information such as browser type and operating system, tracking the number of visitors to the web site, and understanding how visitors use the site. Cookies can also help tailor the site to visitors' needs and help customize the site for visitors. For example, we may use cookies to store your favorite recipes, activities or high scores and to make sure you don't see the same information repeatedly. The site may also use cookies to deliver content specific to your interests and for other similar purposes. We use general IP address information to better understand how the site is utilized. Personally identifiable information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate (not individual) cookie and tracking information may be shared with third parties.
Security, Opting Out, and Access to Information
To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we use Secure Sockets Layer (SSL) is the strongest security available for Websites. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels from your computer to our server. Once your personal information reaches our server, there are multiple layers of security (including encryption of data) to keep your information safe.

All emails and newsletters from this site allow you to opt out of further mailings. This site has an update information feature that allows visitors to access (via password) the registration information they submitted to the site, for review/update and opt out purposes.

Sharing of the Information this Site Gathers/Tracks Except where you are expressly informed otherwise, we do not sell, rent, share, trade or give away any of your personal information except to the financial institution that processes your credit card or check transaction unless required by law.
Copyright

The layout, database and design of this website are protected by copyright and other laws, and may not be copied in whole or in part. No logo, graphic or image from this website may be copied or retransmitted without the express permission of Headline Records. ALL HEADLINE FLYERS AND PICTURES OF THE SHOWS ARE COPYRIGHT FREE!!

Questions Regarding This Privacy Statement

If you have any questions about this Privacy Statement, the practices of this site, or your dealings with this Web site, please contact us.

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